TOPICS
TAIL TALK FOR THE RENTAL MARKET
FAIR HOUSING*
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Ideal Audiences:
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DESCRIPTIONS
A-Es of Animals in the Rental Market: Dealing with Residents’ Critters from Accommodations to On-the-Job Safety
Landlords and leasing agents routinely encounter residents' and prospects' animals -- be they pets or disability aid animals. There's more to about the subject than many have considered!
Depending on time this session may introduce or dive deep into:
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NOTE that each component of the A-E's can be addressed individually, either allowing time to dive deeper into a given subject or accommodating shorter agendas:
CAPITALIZE ON RESIDENTS' LOVE OF ANIMALS: Show You Care In Good Times & Bad
Whether it’s tornadoes or hurricanes, fires or earthquakes, tsunami or flooding, chemical spills or terrorist attacks everyone is talking about preparedness these days.
Of course, Americans love their animals and the hazards that people face, their critters face, too! Blend heightened disaster awareness with America’s love affair with animals to create a uniquely compelling market advantage. Stand out from the competition with a marketing campaign that demonstrates your care and professionalism.
Learn in this class how to:
Walk away with tips, resources, and ideas that could pay dividends in terms of customer service, resident retention, and positive word of mouth.
1/2-DAY SESSION
ALL ABOUT ACCOMMODATING ASSISTANCE ANIMALS IN APARTMENTS
Fair housing -- that is, civil rights in housing -- is so much more than a "treat everyone the same" approach. One of the more complicated issues housing providers face are disability-related aid animals.
Depending on time, this session may cover:
- Tail Talk: Critter Accommodations (see description under Fair Housing)
- Tail Talk: Communicating with Residents & Their Critters to Minimize Mishaps, Maintain On-the-Job Safety, & Maximize Resident Retention
- Tail Talk: Critter Classifications -- Is it a Pet? A Service or Assistance Animal? …Other?
- Tail Talk: Proactive Disaster Planning for Residents’ Critters to Build Rapport & Reduce Risk
- Tail Talk: Assistance Animal Expectations & Etiquette
CAPITALIZE ON RESIDENTS' LOVE OF ANIMALS: Show You Care In Good Times & Bad
Whether it’s tornadoes or hurricanes, fires or earthquakes, tsunami or flooding, chemical spills or terrorist attacks everyone is talking about preparedness these days.
Of course, Americans love their animals and the hazards that people face, their critters face, too! Blend heightened disaster awareness with America’s love affair with animals to create a uniquely compelling market advantage. Stand out from the competition with a marketing campaign that demonstrates your care and professionalism.
Learn in this class how to:
- communicate to residents that you are partners in preparedness, as well as
- where to find free information and resources to share to help your sphere protect not only themselves, but their beloved pets.
Walk away with tips, resources, and ideas that could pay dividends in terms of customer service, resident retention, and positive word of mouth.
1/2-DAY SESSION
ALL ABOUT ACCOMMODATING ASSISTANCE ANIMALS IN APARTMENTS
Fair housing -- that is, civil rights in housing -- is so much more than a "treat everyone the same" approach. One of the more complicated issues housing providers face are disability-related aid animals.
Depending on time, this session may cover:
- Overview of Fair Housing Act and Three-Pronged Disability Protections
- The Difference between Reasonable Modifications & Reasonable Accommodations
- The Request, Verification, "Reasonable-ness," & Legal Reasons for Denial
- Accommodating Disability Aid Animal as an Accommodation
1/2-DAY to DAY-LONG SESSION |
Listen in as Jo provides a side-by-side summary comparison of service animals vs. assistance animals.
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*FAIR HOUSING NOTES
Jo specializes in assistance animal presentations; however, she's happy to consider general fair housing programs as well as those focused on another protected class for your group. Presentations that provide historical context for today's laws, starting with Dr. King and the American civil rights movement, are always enlightening and well received. Please inquire if these fair housing topics interest you. Jo refers those interested in fair housing training in Oregon to the nonprofit Fair Housing Council of Oregon, which she contracts with on occasion to support their education and training efforts across the state. Visit www.FHCO.org for more information. |
APARTMENT SAFETY FOR LEASING AGENTS
Learn to limit risk and increase personal, property, and data safety for you and your residents during open houses and tours, during in-unit inspections and repairs, in the office, and online.
Putting safety first will become second nature as you go about your daily tasks and interact with residents, prospects, vendors, and others.
Add components of TAIL TALK above to include personal safety around unfamiliar animals encountered on the job and turn this into a day-long session jam-packed with practical information for the apartment professional.
1/2-DAY to DAY-LONG SESSION